Orders ship only on the following days; Monday, Tuesday, Wednesday, Friday & Saturday (excluding US federal holidays). Big Cat Rescue does not ship on Sunday and is closed on Thursday.

Order processing may take 3-7 business days in addition to the shipping time.

Orders with gift wrap options may require an additional business day for processing



Big Cat Rescue is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.

Big Cat Rescue cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

Big Cat Rescue is not responsible for mis-delivery errors via carrier, or incorrect shipping info provided by the customer.



USPS First-Class Mail Parcel: Service for single-piece envelopes and small packages weighing up to 13 oz. with delivery in 3 business days or less.

USPS 1-3 Day Priority Mail: Domestic service in 1, 2, or 3 business days based on where your package starts and where it’s being sent.

USPS Standard Post: Available at retail only, ground service for packages weighing less than 70 lbs. with delivery in 2-8 days.

UPS Ground: 1-5 Day delivery to all 50 states and Puerto Rico,

UPS Second Day Air: Delivery by the end of the 2nd business day. Some locations in Alaska and Hawaii require additional transit time.

UPS Three-Day Select: Delivery by the 3rd business day to the 48 contiguous states.

UPS Worldwide Saver: Delivery by end of next business day delivery to Canada and Mexico, 2 business days to Europe and Latin America, and 2-3 business days to Asia. Service to more than 220 countries and territories.

UPS Worldwide Expedited: Delivery in 2 business days to Canada, 2-3 business days to Mexico, 3-4 days to Europe, and 4-5 to Asia and Latin America. Service to more than 220 countries and territories.



You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.



Items with the following disclaimer;


IMPORTANT INFO: In order to offer a wider selection of tee & other merchandise designs, this item is produced by our vendor and shipped directly from their facility. Because this product is custom, made to order, we cannot exchange or offer refunds for this product. This item is exclusively offered online and is not available in our on-site gift shop. This item is custom made to order and may take 2-7 business days to produce in addition to shipping time. This item is not shipped directly from Big Cat Rescue and will arrive separate from the rest of your order. 

 All other items are shipped directly from Big Cat Rescue and order deadlines are listed below;




QUESTIONS about shipping can be emailed to:

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