We are committed to providing our customers total satisfaction. Every time. Guaranteed. Please use the form at right to submit your questions about products or orders.
We do not offer refunds for returned items. We do however offer exchanges for apparel purchased in the wrong size or items that arrived damaged. Our policy lasts 14 business days. If 14 business days have gone by since your purchase, unfortunately we can’t offer you an exchange.
We only exchange apparel if it was purchased in the wrong size or if the item arrives defective or damaged.
To be eligible for an exchange of apparel, your item must be unused and in the same condition that you received it, with the tags in tact. The wrong sized apparel must me shipped to Big Cat Rescue at your own expense. If exchanging a defective or damaged item Big Cat Rescue will cover the cost of shipping the item.
If you purchase apparel in the wrong size or receive an item that is defective or damaged please use the form at right to submit your request for exchange. Your item can be mailed to Big Cat Rescue 12802 Easy Street, Tampa, FL 33625.
Can I visit Big Cat Rescue? Yes, Big Cat Rescue offers guided tours of the sanctuary. Tickets for these tours help fund the care of the big cats. To get more information check out our website at: http://bigcatrescue.org/visit-the-big-cats/